Beloved by Clients–my guide to making clients love working with you–launched, exposing the open secret of client work: what makes clients happy isn’t just the results of your work. Rather, it’s how you work: how you communicate, how fast you respond, how you deal with mistakes you’ll make, how you deal with delays or mistakes others make, how you take ownership or pass the buck, how you turn work into processes, how organized and structured you are, how transparent you are, how you tell them what they don’t want to hear or shirk away from doing so, and so forth. PS: the book is also out!