• 'Beloved by Clients' published, exposing the open secret of client work

    ‘Beloved by Clients’ published, exposing the open secret of client work

    Beloved by Clients–my guide to mak­ing clients love work­ing with you–launched, ex­pos­ing the open se­cret of client work: what makes clients hap­py is­n’t just the re­sults of your work. Rather, it’s how you work: how you com­mu­ni­cate, how fast you re­spond, how you deal with mis­takes you’ll make, how you deal with de­lays or mis­takes oth­ers make, how you take own­er­ship or pass the buck, how you turn work in­to process­es, how or­ga­nized and struc­tured you are, how trans­par­ent you are, how you tell them what they don’t want to hear or shirk away from do­ing so, and so forth. PS: the book is al­so out!